In this section you can learn about quality and skills courses and initiatives.

The tourism industry in is one of those sectors in which, your staff, are at the forefront of the customer experience. Undoubtedly you and your staff form part of your reputation irrespective of your businesses size. It is often their appearance, demeanour, approachability, knowledge and commitment that can make or break the visitor’s enjoyment of your offering. Indeed this is often as important as the services and facilities offered and can dictate whether they return for more, recommend friends and family or talk negatively about their experience.

Therefore it makes sense that managing these aspects of customer service and making provision to train your staff can and will impact on your businesses bottom line.

Please click her to access the tourism business toolkit that gives details of training that is available to you…Click here